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DAY 1 DISSECTING THE MODERN PA ROLE• Establishing the objectives of the modern PA• Identifying your boss’s priorities without being told• Skills & attributes of top performing PAs• Using social media for business• The internet savvy PA WORKING WITH SENIOR MANAGEMENT• Blending in with the executive team• Models of Management• Understanding your boss’s work style• Maximising the effectiveness of the PA’s work style• Strategies for improving your working relationship with your boss• Effectively presenting your ideas to management COMMUNICATION & TIME MANAGEMENT STRATEGIES & TECHNIQUES• A brief introduction to NLP• Verbal & non-verbal communication strategies• Questioning techniques to minimise time-wasting• Models of time management• Effective email & diary management strategies• Personal organisation & prioritisation UNDERSTANDING PROJECT MANAGEMENT PROCESSES• Understanding the project management process• Identifying & off-setting risk• Using timelines in event management• Effective event management & party planning tips DAY 2 DEVELOPING RELATIONSHIPS ACROSS THE ORGANISATION• Passive vs Aggressive vs Assertive• Saying “No” without causing offence• Understanding your team• A formula for influencing others PROBLEM SOLVING TECHNIQUES & PRACTICAL WIN-WIN NEGOTIATION STRATEGIES• Problem solving techniques• Developing creativity in thinking• The rules of negotiation• Identifying the other party’s shopping list• Practicing win-win negotiation BRINGING OUT THE EXECUTIVE IN YOU• Personal Branding• Maximising your performance appraisal• How to identify tasks that add value to your role• Understanding your power• Identifying and managing PA stress• Optimising your work/life balance MOVING FORWARD• Career Progression• The Virtual Assistant role & Starting a VA Business• The Company Secretary role• Skills every PA should acquire• Strategies for business networking• Using Linkedin to Raise Your PA Profile Follow-upDelegates also receive 6 months free membership of the PA Mentor's Club AIMS OF THE COURSE This is an excellent 2-day course; it’s interesting, insightful and offers excellent value for money. Expect to come away from this course with lots of valuable tips, tricks and “how-to” instructions to help you raise your game as an Executive PA. (Take a look at the Testimonial Section below to see what others have said). This course explores the modern Executive Personal Assistant role and the Executive PA as a personal brand. Techniques for personal branding will be explored, along with effective strategies for adding significant value to the PA role. It is essential that PAs cultivate the best possible relationship with their boss. This course will show you how to identify what your boss really needs from you – particularly strategies for identifying your boss’s shifting priorities without being told. The modern PA is expected to be technology savvy, and as such this course explores the use of social media tools for business and PA networking. Today's Executive PA role is very project-centred; therefore, developing good event management skills is a priority for PAs. This course explores event management techniques and identifies tools that will give your event and party that professional touch. It will also explore a practical formula for influencing management and provide an opportunity to practice win-win negotiation techniques. IN-HOUSE PA TRAINING OPTIONThis course can also be delivered in-house to PAs, EAs and Administrators. In-house training provides an opportunity for delegates to address persistent issues that are less than effective within their organization. In-house training provides a forum for PAs to flesh out problems and collectively agree solutions. COURSE VENUE The course will be held at the Radisson Vanderbilt Hotel, 68 Cromwell Road, South Kensington, London SW7 5BT. WHAT'S INCLUDED IN THE COURSE PRICE The following course fees include the taught workshop, a course workbook, stationery, early morning, mid-morning and afternoon refreshments, a buffet lunch, 6 month's membership of the PA Mentor's Club, and any applicable taxes. Standard Price: £1050 per delegate (inclusive)*Early Bird Price: £977 per delegate (inclusive)(*Pay at least 15 days in advance to take advantage of the early bird price.)
WHO SHOULD ATTENDExecutive PAs, Executive Assistants, Senior Personal Secretaries, Personal Assistants, Senior Administrators and Office Managers. PRE-WORKSHOP QUESTIONNAIREEach delegate is required to complete a pre-workshop questionnaire to assess their needs and identify their expectations. FREE USE OF THE PA MENTOR'S CLUBDelegates will be given 6 month’s free use of the PA Mentor’s Club where they can ask questions and receive tips and advice. YOU'RE IN GOOD COMPANY We have trained and mentored Executive PAs from a variety of countries and industries, some of which are listed below.- The Phoenix Group- Emirates Nuclear Energy Corp- South West Ambulance NHS- Legal & General- Capgemini- Fujitsu- European Patent Office- UNICEF- TUI UK Ltd- Ghana Ports Authorities- South Hook Liquid Natural Gas Please disable your pop-up blocker if you have difficulty accessing the registration page.
WED 20TH & THURS 21ST JUNE 2012 - LONDON THURS 27TH & FRI 28TH SEPTEMBER 2012 - LONDON TUES 4TH & WED 5TH DECEMBER 2012 - LONDON
See also event management & party planning course For PAs
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Executive PA Masterclass Testimonials